Swindon, SN5 7SW
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access.
We do not hold any form of payment information including credit or debit card details.
All payments are processed securely via Paypal’s secure online payment service.
Additional payments for services provided will be processed either online or by telephone using Paypal’s Virtual Terminal service.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at:
TOPS Security Solutions Ltd
Unit 17 Star West
Westmead Industrial Estate
We will promptly correct any information found to be incorrect.
TOPS Security Solutions Ltd provides security installation and maintenance services to its customers, all orders are placed in advance and can either be paid
on advance or paid after services have been completed.
All installation cancellations must be received at least 48 business hours before the start of the booked installation date. Refunds after this period will be subject to a £35.00 cancellation fee. Service Contract cancellations require an minimum of one months notice and may be subject to a cancellation fee if the system utilises a third party monitoring service. Cancellations must be received in writing by e-mail (firstname.lastname@example.org) or by telephone (01793 616626) If pre-paid orders are cancelled before the 48 hour period then a full refund will be issued via Paypal’s online payment service, this may take up to 7 days to complete depending on Paypal’s own policies for refunds.
We are unable to offer refunds for services after they have been carried out (this will be subject to customers signing a confirmation of services supplied form) Signing of this form means that you (the customer) have confirmed that the services have been supplied to your satisfaction and will void your right to a refund. We are also able to supply copies of our confirmation forms on request.